Returns

If you are not satisfied with the quality, we are happy to accept the return and make a refund.

• Applies only to orders placed with full online payment or payment is made in full before Arte'Venue makes it ready for shipping.
• Orders placed using Partial CoD, CoD, or Bank EMI offers payment options are not eligible for returns.
• Returns apply only to art print items.
• Custom Photo frame items (customer uploads) and framed original artworks are not eligible for returns.
• Unframed original artworks can be returned, subject to above conditions.
• For eligible orders, customers raise a request. A link to raise a returns request will be available againt the order for 5 days from the date of delivery. After this date has elapsed, the link will not be available and Arte'Venue will unable to accept request for return.

Damaged Delivery

In an unlikely event of damages during transit, artworks having quality issue or wrong artwork delivered are eligible for free replacement.

• Raise a request with Arte'Venue within 48 hours of delivery.
• Share photos/videos showing the issue as proof of damage.
• Link to raise request will not be accepted after 48 hours of delivery date or without adequate proof.
• Arte'Venue will arrange replacement without any additional cost to the customer.

Exchange

• Applies only to orders placed with full online payment or payment is made in full before Arte'Venue makes it ready for shipping.
• Exchange can be done for same and less priced items. If customer chooses product with higher price, the difference amount will have to paid by the customer before Arte'Venue ships the replacement.
• Exchange can only be availed once per order.
• For eligible orders, customers must raise a request to exchange. A link to raise an exchange request will be available againt the order for 5 days from the date of delivery. After this date has elapsed, the link will not be available and Arte'Venue will be unable to accept the request.

Refund

After Arte'Venue quality check is passed for artworks received for returns, Arte'Venue will process refund in the original mode of payment or ask for customer's bank account details for bank transfer.

Return, Exchange Shipping & Conditions

• To avail return or exchange facility, customers, at their own cost (except damaged delivery cases), must ship artworks to our returns address.
• Returned artwork must be in new condition, exactly as delivered by Arte'Venue.
• When received, Arte'Venue will ascertain the condition prior to issuing refund/replacement.
• The artwork will be ineligible for refund or exchange in case damages are found by Arte'Venue.