Agyapalsingh Randhawa
Duplicate item send me & showing size big give small size
Website returns policy showing refund cod in bank accounts but me call to customer care itβs not to refund and return cod order but return policy show in wedsite refund the cod in bank account
We are sorry to see that you are not happy. We want to reiterate that we do not sell DUPLICATE. All our artworks are LICENSED and AUTHORIZED by artists for reproduction by us. We deliver sizes exactly as per the customer order. While ordering, all details, including the size, are clearly shown in your shopping cart page. As regards COD order, We have very clearly mentioned in our policy that COD orders are NOT eligible for returns. Our website shows this message to you when you choose COD option. Company has this policy only to prevent the misuse of this facility. The screenshots you have attached refer to refund for COD in case you receive it in damaged condition and do no want a replacement. It doesn't refer to the returns. You can refer to the official company policy links given at website footer section - "Returns & Replacements" and "Terms of Use".
Harshada
Stunning prints of original artwork
This was my second order with artevenue. They provide stunning prints of original artwork. I can change the mood of the room with their affordable painting and own master's work without burning hole in my pocket. Delivery is longer 8-10 days. But worth the wait.
Thank you for the feedback. We are glad that you are happy with the purhcase. It makes our effort worthwhile. With regards to the delivery, we have usually been able to delivery in a week's time. Though we depend on courier companies for delivery and sometimes it may get delayed slightly.
Farzaan
Classy and elegant
It looks just as it was when we saw it online. Great work of art.
Thank you so much for the feedback. We have happy that you liked it.
Ripudaman
Great Product. Delivered as shown. Satisfied.
The intimation of delivery times needs to be improved. There was no communication as to where is the order and when it is getting delivered. We had to follow up to find this out.
Thank you so much for the feedback. We have happy that you are satisfied with the purchase. With regards to intimation, our apologies for the inconvenience. We do have an automated system that sends emails when it goes into production, when it's ready, and also sends tracking details when it is shipped. We will investigate if there was a miss in your case.
Tamara Bartkova
A beautifil picture
The picture which I ordered was as beautiful as in the photograph. Delivery was without a problem.
Thank you so much for your feedback. We are so glad you liked it.
Versha Kaul
An eccentric addition to my home
Love the quality of this beautiful piece. Still in awe. The delivery was quick, no issues whatsoever and loved the customer experience provided with this excellent work of art.
Thank you so much for your feedback. We are so glad you loved it.
Sourav
Overpriced, at least provide nails to hang the art work
Products are ok, but seems overpriced to me. At least nails should be provided with the artworks to hand them, but no nails provided.
Thank you or the feedback. We only sell LICENSED art prints. We are sure our prices are highly compitative. Please compare our prices with any other online selller with same quality and size. We have taken your feedback on the nails. Thank you.
Shivang
Great finish
Accurate description on site. Great quality
Thank you so much for your feedback. We appreciate it.
Bipin Rajadhyakshya
As expected the quality of Prints n paintings was awesome
The overall quality and packaging was superb
Thank you so much for your feedback. We appreciate it.
George paul
It's awesome and beyond expectations
The packing and quality were excellent..we just loved it..customer care response was prompt..π
Thank you so much for your feedback. We are so glad you loved it.
Sreeni
Awesome print of Paul Klee
Vibrant colours. Looks superb with a nice frame
Thank you dear Sreeni for your feedback. We appreciate it.
Dr. Tarique Aziz
Review on order no: 202306-92 (2 items)
A frame art is not just a mere showpiece but also can be a medium to make conversation with. After an extensive search in Artevenue Instagram page, i found my kind of art which will go with the ambience. Items ordered (coastal): 1) Water leaves III 2) Water leaves IV Although the packaging was good, there is a dent in the frame of water leaves IV. Also, there is slight dimension error in the frames. According to me the prices are very high. (Attached below are few pictures) Thank you. REPLT FROM ARTE'VENUE: Thank you Dr. Tarique Aziz for providing us your feedback. We appreciate your comments. Damage: If there is any damage, as per our policy, we replace it at our cost (you just need to write us an email or whatsapp us within 5 days of delivery by attaching the photos of damages). Dimesion issue: As mentioned in the FAQ on our website that there can be very slight difference (in mm) in the dimasions due to aspect ratio of the artwork. We will, however, double check and enhance our production to ensure we deliver as accurate size as possible. Price: Would like to reiterate that we only use licensed images to produce the artworks and pay royalty to the artists. However, we are very sure that our prices are not higher compared to artworks with same very high wuality that we produce, same size, print surface, frame quality etc. Thank you again for your time.
Ishan
Aesthetic prints of artworks with great service
I really liked the collection on offer on the website along with the customization options. I had queries and specific requests for which I reached out over Whatsapp. They were prompt to respond and catered to my additional request. Really great service there. The print quality is great and it was delivered in a sturdy packaging. I have one trivial observation to point out though. Three out of four corners of the frames have slight gaps between the outside edges of the joints. Not a big deal, but it would have been better if the joints were seamless. Overall happy and satisfied with the purchase.
Thank you dear Ishan for your feedback. We appreciate it. With reagrds to gap in the corners, we will double check our production process and make sure we consistently delivery higher quality.
Preety
Loved it
I bought a koi fish painting from artevenue. Its a stunning piece. I absolutely loved it.added new charm to house.
Thank you dear Preety. We are very glad that you loved it.
Gk Pillai
Amazing quality
Excellent product,value for money. Extremely helpful customer service and top quality packaging.
Thank you. We really appreciate you taking time and letting us know.
Ashima Verma
Great quality oil painting with robust packaging
The quality of colors is lovely Loved the 3D wall feature to see how the painting will look in real life The price is worth the size & quality Wish tracking could be more prompt.
Thank you for your feedback. We apprecaiate it. We are working on improving the tracking mechanism